Welcome to www.africanmarketspecials.com (the “Site”), an e-commerce platform owned and operated by Afri-Global Limited. By accessing or using the Site, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. Please read them carefully, as they contain important information about your rights and obligations.

IMPORTANT: THESE TERMS AND CONDITIONS INCLUDE A DISPUTE RESOLUTION CLAUSE THAT MAY AFFECT YOUR RIGHTS IN THE EVENT OF A DISPUTE. PLEASE REVIEW THIS CLAUSE CAREFULLY.

Intellectual Property

The content on our Site, including but not limited to text, images, logos, documents, and downloadable files, is the property of Afri-Global Limited and the Site’s creators. You may not use, reproduce, or distribute any content from the Site without our prior written consent.

Good Practice

By using our Site, you agree to:

•  Use the Site for lawful purposes only.
•  Refrain from harassing or mistreating other users.
•  Respect the rights of other users and third parties.
•  Not violate the intellectual property rights of the Site owners or any third parties.
•  Not attempting to gain unauthorized access to other users’ accounts.
•  Not engage in fraudulent activities; and
•  Not post any inappropriate or offensive material.

We reserve the right to limit, suspend, or terminate your access to the Site if we suspect that you are using it illegally or in violation of these Terms and Conditions. Legal action may also be taken to prevent further access.

Accounts

When creating an account on our Site, you agree to:

1. Maintain the security and privacy of your account, including any passwords or sensitive information; and
2. Provide accurate, current, and truthful personal information, and update it as needed.

We reserve the right to suspend or terminate your account if you use our Site illegally or violate these Terms and Conditions.

For more information about our data handling practices, please review our Privacy Policy. If you have any questions or concerns regarding these Terms and Conditions, please contact our customer support team.

Sale of Products

These Terms and Conditions govern the sale of products available on our website. The products displayed on our website at the time of your visit, including those listed as out of stock, are subject to these Terms and Conditions. We strive to provide accurate information, descriptions, and images of our products. However, we cannot guarantee their complete accuracy, and you agree to purchase products at your own risk.

We reserve the right to modify, reject, or cancel your order if necessary. If we cancel your order after processing your payment, you will receive a full refund. It is your responsibility to verify receipt of any refund.

Third-Party Products and Services

Our website may feature products and services from third parties, and we cannot guarantee their quality or accuracy.

Payments

We accept payments through Credit Card and Debit. By providing your payment information, you authorize us to charge the amount due to your selected payment instrument. We reserve the right to cancel or reverse transactions that violate any law or these Terms and Conditions.

Shipping and Delivery

We offer same-day, next-day, and future-dated delivery options through local couriers and Canada Post. Delivery times may vary and do not include Sundays and statutory holidays. You are responsible for providing accurate delivery information, and we are not liable for deliveries to incorrect addresses or recipients due to inaccurate information.

Refunds and Returns

Refund requests for goods must be made within 24 hours of receipt. We accept refund requests for broken or incorrectly sized goods. Refunds do not apply to frozen items.

Returns can be made by mail. To initiate a return, please email us at info@africanmarketspecials.com with the reason for the return, and we will arrange a pick-up.

Consumer Rights and Legal Policies

At Afri-Global Limited, we are committed to protecting your rights as a consumer. Where applicable, consumer protection laws and legislation, such as the Consumer Protection Act, will take precedence over our Terms and Conditions. If there is a conflict between the two, the provisions of the legislation will apply.

Limitation of Liability

Afri-Global Limited, along with our directors, officers, agents, employees, subsidiaries, and affiliates, will not be held liable for any actions, claims, losses, damages, liabilities, or expenses, including legal fees, arising from your use of our site.

Indemnification

By using our site, you agree to indemnify and hold harmless Afri-Global Limited, as well as our directors, officers, agents, employees, subsidiaries, and affiliates, from any actions, claims, losses, damages, liabilities, and expenses, including legal fees, resulting from your use of the site or your violation of these Terms and Conditions.

Governing Law

These Terms and Conditions are governed by the laws of the Province of Alberta.

Dispute Resolution

If you and Afri-Global Limited are unable to resolve a dispute through informal discussion, both parties agree to submit the issue first to a non-binding mediator, and then to an arbitrator if mediation fails. The decision of the arbitrator will be final and binding. Both parties must agree on the mediator or arbitrator, who must be a neutral party. The costs of mediation or arbitration will be shared equally between you and Afri-Global Limited.

Notwithstanding any other provision in these Terms and Conditions, both you and Afri-Global Limited retain the right to bring an action in small claims court or to bring an action for injunctive relief or intellectual property infringement.

Severability

If any provision in these Terms and Conditions is found to be invalid or unenforceable under applicable laws, that provision will be removed, and the remaining provisions will continue to be valid and enforceable.

Changes to the Terms and Conditions

We may amend these Terms and Conditions from time to time to ensure compliance with the law and to reflect changes to our site or user expectations. We will notify users of any changes by email or by posting a notice on our site.

Contact Information

If you have any questions or concerns, please contact us at:

Afri-Global Limited

Email: info@africanmarketspecials.com

Address: 672 Bayview Way SW, Airdrie, Alberta

You can also reach us through the feedback form available on our site.

Effective Date: March 25, 2024